Sun on the Street: What makes great customer service? 

“It’s very important that everyone feels acknowledged as soon as they walk through the door, greeting each patient with a smile and their name.”

— Claudia Valencia, Office Coordinator, Sonoma Valley Hospital Hand and Physical Therapy

“I treat my guests as I want to be treated when I go into a grocery store. It’s important to be approachable.”

— Carlos Lepe-Andrade, Healthy Living Specialist; Sonoma Market

“Helping people to reach their individual goals is what motivates me to provide excellent customer service to our patients and clients. I am enthusiastic, optimistic and dedicated to the SVCHC mission and values.”

— Raquel Zavala, Front Office Assistant Manager, Sonoma Valley Community Health Center

“I feel quality customer service is all about building a relationship, developing trust and creating a bond that will hopefully become a future. Every experience should be an amazing experience, so the customer is fully satisfied. That is what I strive to do.”

— Joe Jensen, Certified Water Specialist; Culligan Water of Sonoma County