“It’s very important that everyone feels acknowledged as soon as they walk through the door, greeting each patient with a smile and their name.”
— Claudia Valencia, Office Coordinator, Sonoma Valley Hospital Hand and Physical Therapy
“I treat my guests as I want to be treated when I go into a grocery store. It’s important to be approachable.”
— Carlos Lepe-Andrade, Healthy Living Specialist; Sonoma Market
“Helping people to reach their individual goals is what motivates me to provide excellent customer service to our patients and clients. I am enthusiastic, optimistic and dedicated to the SVCHC mission and values.”
— Raquel Zavala, Front Office Assistant Manager, Sonoma Valley Community Health Center
“I feel quality customer service is all about building a relationship, developing trust and creating a bond that will hopefully become a future. Every experience should be an amazing experience, so the customer is fully satisfied. That is what I strive to do.”
— Joe Jensen, Certified Water Specialist; Culligan Water of Sonoma County
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