Sun on the Street: What makes great customer service? 

Posted on August 9, 2019 by Sonoma Valley Sun

“It’s very important that everyone feels acknowledged as soon as they walk through the door, greeting each patient with a smile and their name.”

— Claudia Valencia, Office Coordinator, Sonoma Valley Hospital Hand and Physical Therapy


“I treat my guests as I want to be treated when I go into a grocery store. It’s important to be approachable.”

Carlos Lepe-Andrade, Healthy Living Specialist; Sonoma Market



“Helping people to reach their individual goals is what motivates me to provide excellent customer service to our patients and clients. I am enthusiastic, optimistic and dedicated to the SVCHC mission and values.”

Raquel Zavala, Front Office Assistant Manager, Sonoma Valley Community Health Center


“I feel quality customer service is all about building a relationship, developing trust and creating a bond that will hopefully become a future. Every experience should be an amazing experience, so the customer is fully satisfied. That is what I strive to do.”

Joe Jensen, Certified Water Specialist; Culligan Water of Sonoma County


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